Terms and conditions

1. How to place an order
2. Deliveries
3. Warranties/ Return policy
4. How you can pay
5. Ownership provision
6. Choice of law
7. Data protection notice

1. How to place an order

You can order our products at www.caleidoscopi.it by filling in the order form. You can reach us by telephone Monday through Friday between the hours of 9:00a.m. until 6:00p.m., by dialing +39 0584 352098, via telefax (+39 0584 340628) or by email to invetro@caleidoscopi.it . Your order will be processed as soon as possible. We will send you an email confirmation with detailed payment and shipping information.

A purchase and sale agreement shall be issued upon the confirmation and request for payment, which you shall receive from us after you place your order.

All our products are hand crafted, therefore slight variations from the depictions and statements regarding them in our catalog are possible.

All prices quoted are in Euros.

2. Deliveries

Delivery is carried out via Mail (registered mail) or GLS parcel service to all European countries and worldwide GLS. After you place your order and your payment is approved we will dispatch your item within 24 hours. We will email you a shipping confirmation and tracking number.
Prices include free shipping by registered mail to all european countries, for orders not less than 100,00 Euros, or shipping by GLS: 10,00 Euros.
Shipping contribution for orders less than 100,00 Euros:
- registered mail: 10,00 Euros;
- shipping by GLS: 16,00 Euros.

For deliveries outside the EU we calculate the actual shipping fee.
The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to a foreign country - please check with your local tax or customs office for likely import charges on the type of goods we produce. Please note that outside the European Union, the invoice and delivery address must be identical otherwise the invoice will not be included in the package and the package could be declined by the Customs Office.

3. Warranties/ Return policy
As a manufacturer we guarantee the quality and reliability of our products. Goods are suitably packed for shipping to ensure they reach you in perfect condition. Nevertheless if the delivered articles exhibit obvious transport damages, then please immediately report such defects to us and the employee of the delivery company that delivered the article to you. We will send a replacement as soon as possible.
.
Goods can be returned within 14 days without having to give us any reason for the return. Please return any goods in the same condition as they arrived and take reasonable care ensuring that the goods are received by us and are not damaged in transit. The cost for any return delivery shall be paid by the customer. Obligations for the reimbursement of payments must be fulfilled within 30 days.

You shall not have any return right for inter alia orders with regard to agreements for the delivery of goods which (i) have been produced in accordance to your specifications; (ii) have distinctly been tailored to your personal needs.

The return request and return delivery must be sent to:
Invetro snc, Via Pascoli 51, 55049 Torre del Lago (LU), Italy.

4. How you can pay

1. Bank transfer

Upon ordering, you will receive an email confirmation, where all bank details are given. Please specify the item you are paying for in the transfer form. It can be helpful for a faster processing if you send us a copy of your transfer.

2. Credit card

Your payment will be processed by PayPal ™
https://www.paypal.com/webapps/mpp/how-paypal-works. Paypal allows any consumer with an email address to securely and simply send payments online, free of charge. Your credit card details remain completely confidential from the seller for your protection. Invetro will have no access to them. You can pay online by following the instructions that you will receive by email. We’ll be automatically notified in a few minutes that you have paid.

We will send out your order as soon as your payment is approved.

5. Ownership provision
Goods remain in our ownership until they have been paid for in full.

6. Choice of law
Italian law shall apply.

7. Data protection notice

We comply with applicable law for all procedures regarding data processing measures (e.g., collection, processing, and transmittal). Any data of yours necessary for your order shall be saved and forwarded to service providers retained by us solely to the extent necessary for completing your order and payment. Over and above such, we assure you that your contact data shall not be forwarded to third parties. Responsible for data processing is Invetro s.n.c., Via Pascoli 51, 55049 Torre del Lago, Italy.